The following terms and conditions shall govern the use and availment of RELIABLE PESO REMIT INC. ‘s (“RELIABLE”) online remittance service/facility. The customer’s access to RELIABLE’s website and use of its online remittance service shall be governed by these terms and conditions. These terms and conditions may be amended by RELIABLE at any time and the said amendments, upon posting thereof in RELIABLE’s website, shall take effect immediately. Should you agree, you may proceed to access RELIABLE’s online facility, otherwise, you may opt to discontinue accessing the same.
I. SERVICE AVAILMENT
Any person at least 18 years of age may avail of our online remittance service by filling up completely the online application form. A maximum amount of $900 is allowed per remitter per day with a limit of $8000 a month. If you are not a current customer, you have to register to any one of our offices or agents and fill up the Client Information Record (CIR) form and present 1 valid ID (Drivers License, Passport, Citizenship Card, Permanent Residence Card or Provincial ID). If you are sending $1000 and above you have to remit to any one of our offices or agents.
RELIABLE Peso Remit shall have the right to refuse or deny the availment by a customer of RELIABLE’s services/facility at its absolute discretion. We will notify you if we will not process your transaction , please refer to cancellation and refund below.
II. REMITTANCE SERVICE & PAYMENT OPTIONS
RELIABLE shall deliver the remittance to the named beneficiary/ies through any of the following modes chosen by the remitter:
- Service Fees & Commitment
- Door-to-Door -Manila $8 24 hours
- Door-to-Door -Province $8 48-72 hours
- Bank-to-Bank $8 24 hours
- Pick Up $10 in minutes (ready for pick-up 9am – onwards Philippine Time)
- Cash Card $8 24 hours
- Bills Payment $8 24 hours
- Food Delivery (Jolibee) $8 48-72 hours
Processing time will be from 10:00AM to 9:00PM Eastern Time , all transactions commence after the cut off will be processed on the next day.
Service fee is in Canadian Dollar is subject to change without prior notice. Commitment time varies depending on weather and location. Due to the fluctuation of the exchange rate it may be changed upon your authorization of the payment and this will be the exchange rate used in your remittance. Payment shall be made through Interac Online, ( Interac Online is a same day process and verification) . RELIABLE Bills Payment facility through Royal Bank of Canada (RBC) and Bank of Montreal (BMO), please register and obtain your account number before using this service. Bills Payment will be verified to our bank account on the next banking day and only that time that your transaction will be ready for delivery.
III. CUSTOMER’S DATA/INFORMATION
The remitter shall provide all information, including his personal data, as required in RELIABLE’s online application form and shall be retain for 5 years. The remitter agrees to provide RELIABLE true, accurate, correct and current personal information. To ensure the protection and proper destruction of customers’ personal information and to establish guidelines in protecting client’s personal information under (PIPEDA) Personal Information Protection and Electronic Documents Act , Canada.
IV. ACCOUNT NAME AND PASSWORD
Remitter shall register his own account name and password. The remitter shall be absolutely and solely responsible on the use and confidentiality of his account name and password. All transactions conducted using his account name and password shall be his absolute and exclusive responsibility/liability. RELIABLE shall have no obligation to verify the authenticity of any transaction under remitter’s account name. Remitter holds RELIABLE free and harmless against any liability, cost, damages, claims or suits based upon or in connection with any unauthorized access and use of remitter’s account name and password. Nor shall RELIABLE be responsible/liable for any error in the information/data/figures/ provided by the remitter thru the online facility.
V. PRIVACY AND CONFIDENTIALITY
The remitter agrees that any and all of his/her personal information may be collected, transferred, stored, recorded, shared and used exclusively by RELIABLE and subsidiaries and affiliates only for purposes of the transaction and as may be required by FINTRAC (Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), Canada’s financial intelligence unit, was created in 2000. It is an independent agency, reporting to the Minister of Finance, who is accountable to Parliament for the activities of the Centre. It was established and operates within the ambit of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and its Regulations) and other government agencies. Such personal information given to the company and all its affiliates for the use of facilitating of remittance transactions is kept confidential and protected under the guidelines of Personal Information Protection and Electronic Documents Act , Canada (PIPEDA) . The remitter holds RELIABLE, its officers, agents, directors, stockholders and employees free and harmless from and against any and all claims, damages, liabilities, including attorney’s fees, in connection with the use of remitter’s personal information in RELIABLE’s online facility.
The remitter is allowed to access, view and browse the website of RELIABLE only for purposes of availing of RELIABLE’s online service/facility. The website shall not be used for other purposes and for unauthorized and illegal activities by the remitter. Remitter shall provide only the required information in the website. Remitter agrees not to post any harmful data/material containing virus or other harmful component that could prejudice/damage RELIABLE’s website.
Remitter shall be solely responsible for the entries and instructions provided in RELIABLE’s online facility. RELIABLE shall not be liable to refund to remitter the amount of the transaction that has already been executed, that is, the fund has already been remitted to the named beneficiary/ies based on remitter’s instruction. All information provided by remitter including the name of the beneficiary/ies and the latter’s address shall be the remitter’s sole and personal responsibility. RELIABLE shall not be liable for any damage whatsoever caused by any error in the performance of its service based on the instructions/information provided by the remitter. Cancellation & Refund has to be requested through email at email@example.com within 10 days upon sending your transaction, as long as the transactions has not been served to the benificiary.
RELIABLE or any of its officers, representatives or agents shall not be liable for damages of whatever nature, for any delay or discrepancy in the payment of the remittance for whatever reason except by refunding the entire principal amount or a specific portion thereof that was not delivered to the beneficiary, whichever is applicable.
RELIABLE does not warrant the accuracy, security, timeliness, continuity, quality, uninterrupted service and access to the website. All information contained in the website are based on information available to RELIABLE and it does not assume any responsibility as to the accuracy of the information provided. RELIABLE shall not be liable to the remitter / beneficiary or any third party for any direct, indirect, incidental, consequential or any other damage of whatever kind and nature, arising out of or in connection with the operation/use of the website, or any of RELIABLE’s products or services presented in the website.
X. AMLA REGULATORY COMPLIANCE
RELIABLE is strongly committed to conform to the “Proceeds of Crime (Money Laundering) and Terrorist Financing Act” *PCMLTFA+ and the rules and regulations of the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) with registration number M08356249, designed to combat money laundering activities . Reliable Peso Remit Inc. IS STRONGLY COMMITTED TO COOPERATING WITH ALL APPLICABLE RULES AND REGULATIONS DESIGNED TO COMBAT MONEY LAUNDERING ACTIVITY, INCLUDING THOSE RULES AND REGULATIONS REQUIRING REPORTING OF TRANSACTIONS INVOLVING CURRENCY, CERTAIN MONETARY INSTRUMENTS, SUSPICIOUS ACTIVITY AND ATTEMPTED TRANSACTIONS. It is the responsibility of every Reliable Peso Remit Inc., employee and agent to make efforts to protect our company from exploitation by money launderers.
XI. GOVERNING LAW
The operation/use of RELIABLE’s online facility shall be governed by applicable laws of Canada. Remitter further agrees to submit to the exclusive jurisdiction of the appropriate courts of Canada on any controversy/issue relative to the enforcement of these terms and conditions.